Seniors Helping Seniors currently has openings across Kent County for loving, caring and compassionate seniors. Our providers work part time and have flexible hours. Experience is not required, but a great smile and big heart are.
If you are a senior who is looking for a rewarding job opportunity, or if you know someone who is, please have them contact our office at 616-234-0190.
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Primary areas of responsibility for a Seniors Helping Seniors Provider
Primary areas of responsibility for a Seniors Helping Seniors Provider
o Provide the services as identified in the Receiver’s Service Plan
§ Be knowledgeable about all SHS services
§ Be knowledgeable about senior resources available in the community
§ Be knowledgeable about senior-related health issues
§ Follow established procedures when working with Receivers
§ Participate in relevant in-service presentations whenever possible
§ Meet or exceed customer service expectations
§ Maintain high standards of customer service and professionalism set by SHS
§ Maintain positive relationships and follow-up with customers
o Help promote SHS
§ Be aware of promotional opportunities and promote SHS strategically
§ Help distribute promotional handouts
§ Participate in SHS promotional events
§ Participate in any SHS organizational activities
o Provide quality services
§ For new Receivers, gather and maintain information to enhance the relationship
§ Contact new Receiver prior to starting service as a way of introduction
o Reports, communication, documentation
§ Daily (or as service is provided)
Ø Maintain documentation of services provided on Provider Service Record
Ø Monitor Receiver’s satisfaction with service and communicate any scheduling or service issues to the Director of Client Relations
§ Weekly
Ø Communicate any significant changes to the Director of Client Relations
Ø Submit all Provider Service Record Sheets to SHS
Ø Follow up with Receivers regarding satisfaction and communicate to Director of Client Relations any need for additional services
Ø Maintain contact with Receiver, the Receiver’s family and Director of Client Relations
§ Monthly
Ø Submit any requested days off or days unavailable for service (in advance).
Ø Participation in in-service program(s) and/or Provider meetings is encouraged
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