Seniors Helping Seniors

Thursday, December 15, 2011

Marketing / Community Liaison Job Opening

Seniors Helping Seniors Provides Non-Medical In-Home Services for Seniors by Seniors. We are seeking the right person to do outside marketing activities.

Hours: 20-25 hours per week; occasional work on weekends and/or evenings.
Qualifications: Excellent verbal and written communication skills a must. High school diploma required; Bachelor’s degree preferred in business administration or other related field, plus 3 years relevant experience preferred. Our ideal candidate will be a motivated self-starter.

o           Marketing, Promotions and Public Relations
§  Distribute brochures and other promotional materials throughout the community following a strategic plan
§  Be aware of promotional opportunities and promote SHS strategically
§  Develop an annual Marketing and Promotional Calendar
§  Assist with Senior Expos, Fairs and any other strategic marketing efforts
§  Schedule speaking engagements relative to SHS on a regular basis
§ Review and evaluate referral activities
§Generate a report on service provision, referral activities and results of promotional activities.
§  Create new customers
§  Maintain positive relationships with all employees, customers, families, providers, businesses, and organizations who have an impact on SHS.

Should be organized, able to multitask, and work in a fast-paced environment. Must be computer proficient with experience in Microsoft Office including Word, Excel, and publication software. Outreach and marketing experience a requirement. The successful candidate must enjoy working with the public, being part of a team, and must like animals. This job opening is in Grand Rapids. Please forward resume to

Seniors Helping Seniors Hiring Caregivers

Seniors Helping Seniors currently has openings across Kent County for loving, caring and compassionate seniors. Our providers work part time and have flexible hours. Experience is not required, but a great smile and big heart are.

If you are a senior who is looking for a rewarding job opportunity, or if you know someone who is, please have them contact our office at 616-234-0190.

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·         Primary areas of responsibility for a Seniors Helping Seniors Provider
o           Provide the services as identified in the Receiver’s Service Plan
§  Be knowledgeable about all SHS services
§  Be knowledgeable about senior resources available in the community
§  Be knowledgeable about senior-related health issues
§  Follow established procedures when working with Receivers
§  Participate in relevant in-service presentations whenever possible
§  Meet or exceed customer service expectations
§  Maintain high standards of customer service and professionalism set by SHS
§  Maintain positive relationships and follow-up with customers
o           Help promote SHS
§  Be aware of promotional opportunities and promote SHS strategically
§  Help distribute promotional handouts
§  Participate in SHS promotional events
§  Participate in any SHS organizational activities
o           Provide quality services
§  For new Receivers, gather and maintain information to enhance the relationship
§  Contact new Receiver prior to starting service as a way of introduction
o           Reports, communication, documentation
§  Daily (or as service is provided)
Ø  Maintain documentation of services provided on Provider Service Record
Ø  Monitor Receiver’s satisfaction with service and communicate any scheduling or service issues to the Director of Client Relations
§  Weekly
Ø  Communicate any significant changes to the Director of Client Relations
Ø  Submit all Provider Service Record Sheets to SHS
Ø  Follow up with Receivers regarding satisfaction and communicate to Director of Client Relations any need for additional services
Ø  Maintain contact with Receiver, the Receiver’s family and Director of Client Relations
§  Monthly
Ø  Submit any requested days off or days unavailable for service (in advance).
Ø  Participation in in-service program(s) and/or Provider meetings is encouraged